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Orders

Can I place an order without having an account? add-Model

Yes, you may check out as a guest user; simply enter your email address on the checkout page. This will not generate an account for you; it is only a mechanism for us to communicate with you to confirm the order and inform you on its status. However, we would highly recommend you registering for an account to avoid entering your details every time you want to place an order and be able to make use of all the website features.

How/Where do I apply a coupon or discount code? add-Model

Before proceeding to check out, you will be able to validate your coupon and benefit from the discount on the total amount of your order. All coupons have a validity, if your coupon has expired, the system will automatically detect the code and will not grant the discount.

Can I modify or cancel an order? add-Model

Unfortunately, once an order has been placed and confirmed, it cannot be modified or canceled. However, if you believe there is a problem from the system or any mistake from our end, please feel free to contact our customer support at customercare@lmnofficial.com. Our team will investigate the problem and will get back to you in the next 2-3 working days after the complaint was raised.

What if the product I want is sold out? add-Model

Our items are flying off the shelf FAST! So if the item you want is currently sold out, you can opt to be notified when the item is back in stock. Simply go to the product you want, select the fit, color and size and if it's sold out, then you can click “Notify Me”. This will trigger a pop up to enter your email, and once it's back in stock you’ll get an email and you can then purchase your item.

There is an issue with my order add-Model

If you are facing any issues, such as missing items or receiving wrong items; we are so sorry to hear that! Please feel free to contact our customer support at customercare@lmnofficial.com or Whatsapp us. Our team will investigate the problem and will get back to you in the next 2-3 working days after the complaint was raised.

I received a damaged item add-Model

We’re sorry to hear this! Our team has been trained to ensure you have the best experience with us and receive flawless items. Please feel free to send us an email with your order number at customercare@lmnofficial.com and clearly explain the problem. Our team will investigate the problem and will get back to you in the next 2-3 working days after the complaint was raised.

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